Q: How long do orders take?
Orders are prepared within 1–2 working days. Express service is available at an additional cost.
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Q: What happens after I order?
You’ll receive confirmation, and your order will be prepared and scheduled for delivery or collection.
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Q: Can I get my order sooner?
Yes — we offer an Express Service depending on availability.
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Q: Are your products refundable?
No. All food items are non-refundable due to their perishable nature.
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Q: Do you cater for allergies?
We offer dietary options, but we cannot guarantee an allergen-free environment.
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Q: Do you offer catering?
Yes — catering and private chef services are available. Pricing varies depending on the level of service.
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Q: Is your pricing for full service?
No — most prices are for drop-off food only. Full service is quoted separately.
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Q: How do I reheat my food?
Please follow the instructions provided with your order for best results.