Introduction
These Terms & Conditions govern all orders placed with Urban Fusion by Ella Bella (“we”, “us”, “our”).
By placing an order, you agree to be bound by these terms.
Orders & Acceptance
All orders are subject to availability and confirmation.
Once an order is placed, you will receive confirmation via email or message.
We reserve the right to refuse or cancel any order at our discretion.
Processing Times
Standard processing time: 1–2 working days
Express orders may be available at an additional cost and are subject to availability
Processing times may vary during peak periods or high demand
Pricing & Payment
All prices are listed in GBP (£)
Full payment is required to secure your order unless otherwise agreed
Prices are subject to change without prior notice
Delivery & Collection
Delivery and collection options will be confirmed at checkout or during booking
Customers must be available at the agreed time
Missed collections or deliveries may result in additional charges or cancellation without refund
Food Safety & Responsibility
All food is prepared following strict hygiene standards
Customers must follow provided storage and reheating instructions
We are not liable for issues arising from improper handling after delivery/collection
Allergens
Our kitchen handles common allergens including nuts, gluten, dairy, and soy
While we take care, we cannot guarantee a completely allergen-free environment
Customers with allergies must notify us before ordering
Refunds & Cancellations
All food sales are non-refundable due to the perishable nature of our products
Orders cannot be cancelled once preparation has begun
Any issues must be reported within 24 hours of receipt
Catering & Services
Website pricing typically reflects drop-off food service only
Full-service catering (staff, setup, service) is quoted separately
Custom packages may require deposits and additional terms
Catering & Services
- Website pricing typically reflects drop-off food service only
- Full-service catering (staff, setup, service) is quoted separately
- Custom packages may require deposits and additional terms
Liability
Urban Fusion shall not be held liable for:
- Delays outside of our control
- Improper storage or reheating
- Undisclosed allergies
Changes to Terms
We reserve the right to update these Terms & Conditions at any time.